bet7 Privacy Policy — Your Data, Your Rights

When you register an account with bet7, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect information generated by your use of the platform, such as your login timestamps, device type, IP address, browser details, and the games or betting markets you interact with. Payment-related data — including your GCash number, bank account details, or e-wallet identifiers — is collected when you make a deposit or request a withdrawal, and is handled through secure, encrypted channels at all times. If you contact our support team, we retain records of that correspondence so we can follow up accurately and improve our service. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs, and we never ask for your full card number or CVV through any channel other than a certified payment gateway.

Your personal data is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with regulatory requirements, and deliver the sports betting, bingo, and fish game services you signed up for. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities — this is both a legal obligation and a commitment to keeping the platform fair for every player. Aggregated, anonymised usage data helps us understand which features are most popular and where the platform can be improved, but this analysis never identifies you personally. We may send you transactional messages — such as deposit confirmations, withdrawal updates, or security alerts — to the email address or mobile number on your account; these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, we may occasionally send you information about new games, special events, or platform updates; you can withdraw this consent at any time by writing to [email protected].

bet7 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. We do share limited data with trusted service providers who help us operate the platform — including payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict data processing agreements. If required by Philippine law, a court order, or a lawful request from a regulatory authority, we may disclose account information to the relevant body; we will notify you of any such disclosure where we are legally permitted to do so. In the event that bet7's business is acquired or merged with another entity, your data may be transferred as part of that transaction, and you will be informed in advance with the option to close your account if you do not wish your data to be transferred. All third parties who receive your data are required to maintain confidentiality and to use it only for the purpose for which it was shared.

We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with the record-keeping obligations applicable to licensed gaming operators in the Philippines. Transaction records, identity verification documents, and account activity logs are kept for this minimum period to support regulatory audits, dispute resolution, and anti-money-laundering compliance. If you request account closure, your profile will be deactivated and your data will no longer be used for any active purpose, but it will be retained in a secure archive for the required retention period before being permanently deleted. Support correspondence is retained for three years from the date of the last interaction. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was collected unlawfully, and the right to data portability where technically feasible. To exercise any of these rights, send a written request to [email protected] with your registered email address and a brief description of your request; we will respond within fifteen business days. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. bet7 takes all data subject requests seriously and will never penalise you for exercising your legal rights.

bet7 uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS, and sensitive account data is stored in encrypted form at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. While no online system can guarantee absolute security, we are committed to maintaining the highest practical standard of data protection for every player on the platform. If you suspect that your account has been compromised, please contact [email protected] immediately so we can take protective action on your behalf.

bet7 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the bet7 platform after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any change, you may request account closure by contacting [email protected] before the change takes effect. The current version of this policy always supersedes any previous version.